Workforce-management systems company secures new investment


UniFocus, a hospitality provider of workforce-management systems, has received an investment from global private equity firm The Riverside Co. The investment positions UniFocus for strategic growth and will help the company build upon its labor-management platform.
 
“We’re thrilled to partner with The Riverside Company and add their resources and deep expertise to further support our subscription software business, as well as other services we deliver to the market,” said Mark Heymann, CEO at UniFocus. “Now, more than ever, the hospitality market needs advanced solutions to manage and optimize labor and improve the customer and employee experience. This strategic investment positions us to better serve our customers who have faced unprecedented challenges this year.”
 
Access to capital from a long-term strategic growth partner will allow UniFocus to expand to other staffing industries including restaurants and healthcare, as well as new geographies. Through this investment, UniFocus plans to continue to develop value-added software modules addressing the unique needs of its customers as well as hire additional talent to support growth in areas including product development, sales and marketing and global expansion.
 
“Having the opportunity to partner with not only the market leader but the team that defined scheduling and labor management within hospitality is an incredible opportunity for Riverside,” said senior associate David Jacob, a member of Riverside’s investment team. “Hospitality is facing never-before-seen headwinds and UniFocus’ technology can be a critical solution for these businesses to not only manage labor costs but also improve guest satisfaction and deliver actionable business analytics. During our partnership, we look forward to supporting UniFocus’ continued software development to introduce new, value-added software modules, hire additional talent to support growth, and further expand internationally while exploring adjacent end-markets. Additionally, UniFocus has a long track record of successfully pursuing and completing highly complementary add-on acquisitions, a strategy we look to continue over the years to come.”

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Hotel Optimization Part 3 | January 27, 2021

With 2020 behind us and widespread vaccine distribution on the horizon, the second half of the new year is looking up, but for Q1 (and most likely well into Q2) we’re very much still in the thick of what has undeniably been the lowest point of the pandemic. What can you be doing now to power through and set yourself up for a prosperous 2021 and beyond? Join us at Part 3 of Hotel Optimization – A Virtual Event on January 27 from 10am – 1:05pm ET for expert panels focused on getting you back to profitability.



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